Return Policy

You may return most new, unopened items within thirty (30) days of delivery for a full refund, less the original shipping cost. All return products are subject to a 25% restocking fee if the item(s) are damaged. All returns shall be processed and shipped within four (4) weeks of us receiving the returned item(s). Consider insuring your return order as CHARMS AND ZEN is not responsible for loss or damage incurred during shipping. Please contact us at with your order number and details to receive instructions on how to return your item(s). Exchanges may only be processed after we are contacted about the exchange. In addition, exchanges may only be made for items that are equal or lesser in value than the original purchase. We cannot exchange any damaged items, but a refund may be issued, less a minimum 25% restocking fee and the original shipping cost. All Exchange, Sale & Promotional items are final and are not eligible for Returns, Exchanges, and/or Warranties.

Please note, all returns and exchanges must be included in original packaging accompanied by a copy of the order invoice. We cannot approve any returns/exchanges over thirty (30) days old, no exceptions. We will not accept any packages sent without authorization, any shipments received that have not been authorized will be refused/shipped back. Please make sure that you have carefully reviewed your order prior to finalizing your purchase.

Please review our Terms Of Service.

If you have questions please contact us at

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